IB
Iris B
1 reviews | Active since Dec 2021
08 Dec 2021, 21:11
Thanks to Mr Bruce Rabbie and Ms Dudu Mahlangu
We want to express our highest thanks to Mr. Bruce Rabbie and Dudu Mahlangu from the MasterCare Head Office who stepped in to resolve our long running complaint of poor service from the MasterCare Cape Town Branch. Our Defy Freezer never got properly fixed by the Cape Town branch; but thankfully we managed to get hold of Mr. Bruce Rabbie who was very competent and capable to deal with the matter efficiently. We have been loyal clients of MasterCare for decades; and if it wasn't for Mr Rabbie's intervention we would've moved on to another service provider. So thanks to Mr Rabbie and Ms Mahlangu for coming to our rescue!
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
09 Dec 2021, 08:57Dear MRS Iris Bhika,
We are extremely happy to hear that you enjoy our service here at MasterCare.
Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction.
Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction.
In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist.
Sincerely,
Tania
Tania
MasterCare South Africa's reply09 Dec 2021, 08:57
Official
Dear MRS Iris Bhika,
We are extremely happy to hear that you enjoy our service here at MasterCare.
Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction.
Thank you so much for your kind words, and I will be sure to share your compliment with all the team members. Feedback like this encourages us to constantly improve our customer encounters by comprehending what we are doing well and what we can take a shot at. In this way, I appreciate you taking an opportunity to send us this supportive reaction.
In the event that you have any more inquiries, remarks, or concerns or compliments, please feel welcome to reach back out as we would gladly assist.
Sincerely,
Tania
Tania
IB
Iris B's updateReviewer Update
09 Dec 2021, 10:21Dear Tania,
Please do note that the compliment is exclusively and specifically directed to Mr. Bruce Rabbie and Dudu Mahlangu - and certainly not the rest of the team; and especially not the Cape Town Branch from whom we personally received the poorest of service. Thus, if any feedback is to be passed on to the Cape Town Team members then it should only be that they ought to go learn from Mr Rabbie and Ms Mahlangu on how to deal with clients in an open, honest, ethical and efficient manner.
Kind Regards
Mrs Bhika
Please do note that the compliment is exclusively and specifically directed to Mr. Bruce Rabbie and Dudu Mahlangu - and certainly not the rest of the team; and especially not the Cape Town Branch from whom we personally received the poorest of service. Thus, if any feedback is to be passed on to the Cape Town Team members then it should only be that they ought to go learn from Mr Rabbie and Ms Mahlangu on how to deal with clients in an open, honest, ethical and efficient manner.
Kind Regards
Mrs Bhika
IB
Iris B's update09 Dec 2021, 10:21
Reviewer Update
Dear Tania,
Please do note that the compliment is exclusively and specifically directed to Mr. Bruce Rabbie and Dudu Mahlangu - and certainly not the rest of the team; and especially not the Cape Town Branch from whom we personally received the poorest of service. Thus, if any feedback is to be passed on to the Cape Town Team members then it should only be that they ought to go learn from Mr Rabbie and Ms Mahlangu on how to deal with clients in an open, honest, ethical and efficient manner.
Kind Regards
Mrs Bhika
Please do note that the compliment is exclusively and specifically directed to Mr. Bruce Rabbie and Dudu Mahlangu - and certainly not the rest of the team; and especially not the Cape Town Branch from whom we personally received the poorest of service. Thus, if any feedback is to be passed on to the Cape Town Team members then it should only be that they ought to go learn from Mr Rabbie and Ms Mahlangu on how to deal with clients in an open, honest, ethical and efficient manner.
Kind Regards
Mrs Bhika
MasterCare South Africa's replyOfficial
14 Dec 2021, 12:17Dear Mrs Bhika
Thank you.
Kind Regards
Tania
Thank you.
Kind Regards
Tania
MasterCare South Africa's reply14 Dec 2021, 12:17
Official
Dear Mrs Bhika
Thank you.
Kind Regards
Tania
Thank you.
Kind Regards
Tania