Thank you Solly, Jock and Bietca for the amazing service

I had an insurance claim for a TV and was asked to get a damage report from a reputable company. I googled on the internet a service provider in my area and I came across Mastercare. I contacted them to enquire about the process and procedure to get my TV assessed and obtaining a damage report. I was told to pay the fee and they would come on the Tuesday as Monday was a holiday. I paid the amount and waited for Tuesday to come. Tuesday afternoon I was called in the afternoon with an apology as they could not make it but they promised they'd come the next day. The next day the technician did indeed come through and took pics of the TV. The following day early I got a call from them stating that the technicians that came through did not do what they were supposed to and they apologize for that but someone will be coming immediately to sort it out. Of course I wasn't happy about this as it was delaying my claim but I gave them the benefit of doubt. The technician Solly came, apologized so many times, took pictures as required and sent them to his boss immediately in front of me. He even called his boss to advise him that he'd sent the pictures and if it can be attended to. His boss Jock on louder speaker confirmed to me that he would send the damage report at about 11 as his going into a meeting. Indeed he sent the report on time as promised. Although there were hiccups, Jock and Solly managed to exceed my expectations and I'm grateful for that. I will definitely use them again in future. And oh yes not forgetting the friendly lady at the call centre who assisted me gracefully, thanks to you too Bietca. #WIN