Terrible Service (Over 7 weeks and my fridge is still not fixed)

<p>I have a contract with Mastercare for a number of appliances including my fridge/ freezer. I happily pay my monthly instalment and for this I expect a certain level of service.</p> <p>Last year my fridge/ freezer stopped working and it took Mastercare over three months to fix it, and this only happened after I had complained on numerous occasions. This same fridge/ freezer stopped working over 6 weeks ago, and it is still not working. I have phoned the call centre on many occasions, I have written emails, I have spoken to their customer relations person and I still have had no service. I have been told from the first time I phoned 5 weeks ago that the parts had been ordered, then they are on back order, then told the wrong parts were ordered, and most recently told that the parts have just been ordered.</p> <p>This is not the sort of service anyone should expect or get from a company that is meant to specialise in appliance repairs. My advice to anyone considering taking out a contract with Mastercare is to think very carefully before signing up. Their service is appalling and they give zero feedback. </p> <p>i am a very unhappy and dissatisfied customer. </p>