Terrible service from Mastercare Earlybird after 25 years of paying for service

<p>I had experienced trouble with my washing machine. I called Mastercare on the 11th of November they said that a repairman would be dispatched on Saturday 12th of November but only arrived on the 14th. </p> <p>When the technician stripped my machine, removed a damaged part and said he would return on Wednesday. However, on Wednesday when I called him he said he "had someone else's part and was doing me a favour" - I told him that it was not a favour but his job because I am paying for a service, later he did not arrive at all. Since then I had been trying to have the repair done and the dispatch manager and directors of the company refused to return my call. I have a paying customer with Earlybird/Mastercare for the past 25 years and this is not the service I expect!</p>