Terrible Service

I have never received such BAD SERVICE from a company like I have received from yours, I originally called the head office to collect my broken TV from my house on the 17th of February. I was told that the Midrand branch would call me to arrange a time to collect the TV. <br> I never heard from anybody from MasterCare by the 25 th of February so I then contacted another company to come and collect my tv. <br> On the 26th MasterCare arrived at my house to collect my tv, and I never heard from any one once again for a whole week, until I called on Friday the 4th and complained to your service manager, he then told me Doreen would get back to me with the status,<br> <br> I was then contacted on the 7 th and was told that I would get the report of what caused the fault the following day..... I then sent Doreen numerous emails on Friday requesting my report.<br> <br> Today is a week and I am still waiting for Doreen to send me the report am I asking to much????<br> <br> I called yesterday to speak to a manager Wesley Rabie and I left a message for him.<br> I was contacted this morning by a lady from mastercare who assured me that if I sent a mail to Doreen and Hendrik that I would have my report by 1pm. I am still waiting