Terrible service

To current mastercare customers and those who want to deal with this company this is a must read review. I currently have a policy with Mastercare for all my appliances in my home. I logged a call for a repair on the 8th of February for my LG television . The TV works but occasionally freezes and goes off. I received an email on the 10th stating that the technician was assisted to my job. on the 14th of February I still never heard from there technician. I tried calling there landline and no one ansers there calls it just rings. So I sent an email to mastercare to follow up on what happen to the technician he never called to repair the TV. I then got a call from my son later that day that someone from mastercare was at our gate. without calling and making prior arrangements and it just happened that my son was working from home on this day and he was there to open up and show the individual the TV. I spoke to the man on the telephone and said to him not to take the television and to repair it on site and he said he cannot he has to order parts. I told him to order the parts and come back another day to complete the repairs as my TV is rather big to move around. He's response was that they remove larger TV and don't damage it. I asked the man to look at my TV as there are no scratches or dents and I expect it back it the same condition. I got my TV back today the 3rd of march after several calls to mastercare. It has a scratch on the screen. Bottom line about mastercare they are delayed and take a long time to repair a unit so don't expect any speedy service from them. They don't carry out repairs on there own they outsource to sub contractors. They don't take care of your unit that individual said they move large TV's and don't damage it I would like him to answer how he scratched my TV. When you call mastercare and need to speak to a manager you can never get a hold of any manager. Today when the 2 individuals came to return my TV they refused to sanitise there hands before entering my home. They informed my helper that they did not touch anything and did not need to sanitise there hands. The service from this company is terrible. They have some staff who are rude and do not understand customer service. They say they will call you back and it never happens. Think twice before dealing with this company.