Terrible service

<p>I have been a member with mastercare in excess of 5 years, when it came time for me to log my first call with them, it took me 11 tries before i finally got hold of a person to do so. - Thursday 1st June 2017 10am<br /><br />They informed me that I am close to a repair center and it shouldnt take more than a day or so for the appliance to be picked up. I had received the acknowledgement of the logged call the next day. - Friday 2nd June 2pm.</p> <p> </p> <p>3 business days had passed with no sign of anyone fetching and a further 12 calls where made to get an update, out of those 12 calls, I had gotten hold of someone once who had didnt bother to check on the status but had latched on to the fact that even though I had logged the call at 10am of thursday, it did not count as a full working day and I had to wait another day for a technician to possibly come through.<br /><br />After another 10 calls today, i finally got hold of someone who actually looked at the logged call and had informed me that the technician was scheduled to come out only in another 3 days time. </p> <p> </p> <p>I had no idea I was paying for years for such a terrible service until it came time to make use of them.</p> <p> </p> <p>The music on hold prides the company on service and an amazing website where you can do anything, yet the website doesnt even work, calls are constantly dropped and lack of communication makes it frustrating for the customer.</p> <p>I cannot even get hold of someone to cancel my contract.</p>