Terrible Service
<p>On the 3rd April 2017 , I logged a query to get my machine fix... after constantly calling them on the 19th Of April the technician eventually pitched up to have the washing machine checked.. I have been calling the so called call center since the 21st for some feedback.. If one calls after 10, the call goes to voicemail but then you can't even leave a message as it is full and the call cuts. I have spoken to Quinton and Denisha who has promised to give me feedback from the warehouse since and still no response. </p> <p>This is terrible service and ultimate *******.. How does a company run where the system is not updated with the technicians feedback.</p> <p>I am highly disguisted .. And will not recommend this cover to anyone</p> <p>If anyone is willing to assist my job card number: Job Card: CAR-39753-8</p>
Goodday Sir
Firstly, i sincerely apologise for all the inconvenience, caused, i will investigate and revert back to you.
Regards
Mastercare/Earlybird Services
Goodday Sir
Firstly, i sincerely apologise for all the inconvenience, caused, i will investigate and revert back to you.
Regards
Mastercare/Earlybird Services
Goodday Sir
Firstly, i sincerely apologise for all the inconvenience, caused, i will investigate and revert back to you.
Regards
Mastercare/Earlybird Services
Goodday Sir
Firstly, i sincerely apologise for all the inconvenience, caused, i will investigate and revert back to you.
Regards
Mastercare/Earlybird Services
Goodday Sir
I sincerely apologise for all the inconvenience,as per our telephone conversation please be advised that the part has been ordered, as soon as the part arrives the branch will revert back to you.
Regards
Mastercare/Earlybird Services
Goodday Sir
I sincerely apologise for all the inconvenience,as per our telephone conversation please be advised that the part has been ordered, as soon as the part arrives the branch will revert back to you.
Regards
Mastercare/Earlybird Services
Morning
Thanks for your response
When is the expected date for these parts to be delivered to the branch?
And what is the turnaround time from delivery to the actual fixing of the washing machine?
Thanks.
Morning
Thanks for your response
When is the expected date for these parts to be delivered to the branch?
And what is the turnaround time from delivery to the actual fixing of the washing machine?
Thanks.
Good morning Mr Khader
As per our telephone conversation the part is on back order, as soon as the part arrives i will revert back to you.
Regards
Mastercare/Earlybird Services
Good morning Mr Khader
As per our telephone conversation the part is on back order, as soon as the part arrives i will revert back to you.
Regards
Mastercare/Earlybird Services
Good morning Fiona
As per our telephone conversation with your dad,please be advised that the part is on back order, as soon as the part arrives i will revert back to you.
Regards
Mastercare/Earlybird Services
Good morning Fiona
As per our telephone conversation with your dad,please be advised that the part is on back order, as soon as the part arrives i will revert back to you.
Regards
Mastercare/Earlybird Services
So after a month, the technician finally comes today to fix the washing... he fixes one piece and tell us that he needs to order the other part in order for the washing machine to be fixed.
Let me guess another whole month before this part finally Arrives....
What a load of nonsense.. quick to take the money for the policy but to do what they actually say... Another story altogether
So after a month, the technician finally comes today to fix the washing... he fixes one piece and tell us that he needs to order the other part in order for the washing machine to be fixed.
Let me guess another whole month before this part finally Arrives....
What a load of nonsense.. quick to take the money for the policy but to do what they actually say... Another story altogether
Goodday Fiona
I have spoken to your dad the account holder,after a thorough review i have managed to pinpoint the reason leading to this error. The technician did go out this morning to replace a part, he fitted the part but another problem occurred hence he needs to order another part,i will revert back to Mr Khader with feedback.
Regards
Mastercare/Earlybird Services
Goodday Fiona
I have spoken to your dad the account holder,after a thorough review i have managed to pinpoint the reason leading to this error. The technician did go out this morning to replace a part, he fitted the part but another problem occurred hence he needs to order another part,i will revert back to Mr Khader with feedback.
Regards
Mastercare/Earlybird Services
Good day Mr Khader
As per our telephone conversation the machine was under the car port and now the main motor has gotten wet and it has rusted we need to replace the main motor. I will revert back to you with feedback.
Regards
Mastercare/Earlybird Services
Good day Mr Khader
As per our telephone conversation the machine was under the car port and now the main motor has gotten wet and it has rusted we need to replace the main motor. I will revert back to you with feedback.
Regards
Mastercare/Earlybird Services
Yes my dad is the account holder... But does not have access to this type of media to actually get the problem fixed... I will continue reporting YOUR mishaps on his behalf Until this problem has been resolved.... He has tried on many occassions to get hold of Mastercare...
Yes my dad is the account holder... But does not have access to this type of media to actually get the problem fixed... I will continue reporting YOUR mishaps on his behalf Until this problem has been resolved.... He has tried on many occassions to get hold of Mastercare...
Good day Fiona
Thank you for your mail, i have spoken to your Dad the account holder twice this morning and will revert back to him with feedback.
Regards
Mastercare/Earlybird Services
Good day Fiona
Thank you for your mail, i have spoken to your Dad the account holder twice this morning and will revert back to him with feedback.
Regards
Mastercare/Earlybird Services
With regards to this message : "As per our telephone conversation the machine was under the car port and now the main motor has gotten wet and it has rusted we need to replace the main motor. I will revert back to you with feedback."
- your technician opened the washing machine and left it open... on another note it only rained this past weekend.... Must say that was mighty quick for the motor to get rusted considering that he came out on Monday to fix it... Just to make you aware... it is under the capport and is not in direct contact with any rain water....
With regards to this message : "As per our telephone conversation the machine was under the car port and now the main motor has gotten wet and it has rusted we need to replace the main motor. I will revert back to you with feedback."
- your technician opened the washing machine and left it open... on another note it only rained this past weekend.... Must say that was mighty quick for the motor to get rusted considering that he came out on Monday to fix it... Just to make you aware... it is under the capport and is not in direct contact with any rain water....
Good day Fiona
Thank you for your mail, i have spoken to your Dad the account holder, kindly be advised that we are investigating and will revert back to the client with feedback.
Regards
Mastercare/Earlybird Services
Good day Fiona
Thank you for your mail, i have spoken to your Dad the account holder, kindly be advised that we are investigating and will revert back to the client with feedback.
Regards
Mastercare/Earlybird Services
Good day ..
Going onto month 2 and the washing machine is still not fixed.
Not a word from MasterCare since.. This is the service they provide.
Good day ..
Going onto month 2 and the washing machine is still not fixed.
Not a word from MasterCare since.. This is the service they provide.
Good day Fiona
Thank you for your mail, i have tried your dad and left several messages advising him that the motor is on back order. As soon as i get an estimated time of arrival i will revert back to your Dad the contract holder.
Regards
Mastercare/Earlybird Services
Good day Fiona
Thank you for your mail, i have tried your dad and left several messages advising him that the motor is on back order. As soon as i get an estimated time of arrival i will revert back to your Dad the contract holder.
Regards
Mastercare/Earlybird Services