Terrible service

<p>The first time I phoned Mastercare about my dishwasher was in the beginning of December. Since then, they have sent out 3 technicians to my house. The dishwasher's salt light stays on, wether I put salt in or not. The first technician proceeded to tell me that I am basically an idiot, and if the salt light comes on I should put salt in the machine. I told him that I have had it for 3 years, and that I have been doing that for 3 years, so I know when to put salt in. The second techincian came out, and told me the machine is still not working because the pc board was faulty. He replaced this, and still that same evening the salt light was still on, and it was still not working. After hours on the phone with Mastercare, they sent out a 3rd technician, who couldn't even speak proper English, and wouldn't listen to me when I tried to explain what the problem was, an instead proceeded to shout at me over the phone. When I suggested Mastercare take the dishwasher in for repairs, he told me that they could not. When I suggested he let the machine run its full cycle so he could see what the problem is, he proceded to tell me that he can not stay in my house so long. I then Contacted Mr Rabie, who said that he would personally sort this out, and that Mastercare would collect the dishwasher. They collected it 3 weeks ago. Since then I have phoned multiple times, and can I just state that they answer the phones about 1 in 5 times I phoned, after I held on for at least 10 minutes at a time. Today I phoned again, and the lady said she would get back to me. It is now evening, and yet again, no feedback. This is the worst service I have ever had from a company. I probably spent a total of 3 hours on the phone these past months to try to have this problem sorted out. Apart from having technicians that obviously do not know what they are doing, I get no feedback. </p>