Terrible/No service from Master Care

<p>call logged with Master Care on 16 January 2017 - ref is HFC-31882-8</p> <p>Master care says their turn around is 3-4 working days . .it is now 23 January 2017 and nobody has called me back. I called them 7 times since the past Thursday . . they are giving me false promises e.g. the technician will call me back, nothing to date . . today they gave me a branch manager by the name of Doreen . I called her on ********** and her phone just rings since 08:30. . left voicemail messages and she does not return my calls. . . . my latest call was at 10:15 and the agent tells me their van broke down on Friday so they couldnt come out to me . . these people are messing me around and yet I have paid way i advance for my extended warranty on my washing machine . . terrible, terrible service . .in fact, no service at all</p>