KM
Karlienne M
1 reviews | Active since May 2024
08 May 2024, 16:11
Technician broke our oven
We had a horrible experience with them!! The technician broke our oven and then **** about it. Now they want us to pay for the part he broke. Unbelievable!!! The manager refused to help us!
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Replies (1)
MasterCare South Africa's replyOfficial
09 May 2024, 15:20Dear Karlienne M,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply09 May 2024, 15:20
Official
Dear Karlienne M,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team