ME
Maryna E

1 reviews | Active since Feb 2017

14 Feb 2017, 20:26

Still waiting.......

<p>I logged my bosch washing machine for repairs on 24/10/2016.</p> <p>I am still waiting for my machine.! When i am enquiring regarding process i get standard "waiting for parts, will take 4 to 6 weeks". When enquiring what turn around time is for jobs , I do not get a reply. It has been 3 1/2 months .... I have requested a loan machine, they reply it is not part of my contract... </p> <p>When following up I get curt reply .</p> <p> </p> <p>Trying to escalate the complaint goes no where.</p> <p> </p> <p>wow, your service leaves my speachless and washing machine-less :(</p>

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Replies (3)
MasterCare South Africa
MasterCare South Africa's reply16 Feb 2017, 09:17
Official

Good day Maryna

Thank you for your query,The part is on back order with Bosch. The Estimated Time of Arrival Is The 22nd February, the parts are coming from Germany.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply16 Feb 2017, 09:18
Official

Good day Maryna

Thank you for your query,The part is on back order with Bosch. The Estimated Time of Arrival Is The 22nd February, the parts are coming from Germany.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply27 Feb 2017, 11:30
Official

Good day Maryna

We have checked with Bosch, the part has not arrived as soon as the part arrives we will revert back to you.

Kind Regards

Mastercare/Earlybird Services