Still NO washing machine due to lack of service

Please see below complaint. Is it not a breach of contract by debiting customers monthly, and yet no service being offered. I don't mean to be nasty, but ones sense of humour can only last so long when waiting for a service that Is not being delivered.And I still have not had a technician come and collect my washing machine.<br> <br> JobCard No: BK027525<br> I phone every single day and every single day they tell me they are going to call me back and they don't.<br> <br> The lady at the Boksburg office that is meant to call me back today is DES she did not want to give me her surname.<br> <br> The first fault request was logged on the 16th march early in the morning<br> <br> The services rendered within Mastercare is shocking recently, and I have been a loyal customer for many years.<br> <br> Please can someone get back to me on this as we are sitting without a washing machine. Barbara Bischoff *** or ***