Still haven't cancelled my contract
I signed up for one of their offers and within a few hours decided to cancel it. I was told it was cancelled. After a coupke of days, I received paperwork amd when i called to enquire i was told it was not cancelled but the lady I spoke to then said she would cancel the service for me. Its been months and they have started debiting me for a service I CANCELLED MONTHS AGO!
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Replies (2)
MasterCare South Africa's replyOfficial
10 Oct 2023, 12:09Dear R Mittah,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply10 Oct 2023, 12:09
Official
Dear R Mittah,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
's updateReviewer Update
12 Oct 2023, 11:53I am still waiting for feedback on this issue. I was told it was being attended to 2 days ago and that they would call me back to confirm cancelation...
's update12 Oct 2023, 11:53
Reviewer Update
I am still waiting for feedback on this issue. I was told it was being attended to 2 days ago and that they would call me back to confirm cancelation...