Stay away from this dishonest company

So in 2024, I had a surround sound system that was not working so great anymore. Phoned a bunch of places to find out who can repair it and MasterCare came up. On the phone, they convinced me to take out a contract to save on some costs for the repair and they misrepresented themselves, claiming that they can not only fix my system, but that they "fix Sony Mgongo systems all the time". Based on this misrepresentation, I opted for the contract. After signing up, I took the system in on 6 June 2024 and after about a week, I tried following up, but no feedback. I kept following up, but nothing.

Then about a month half later, I received an email saying that my repair has been completed, but after another 2 weeks of following up, I still haven't received my system back yet or any feedback on when it will be delivered. After finally going in, it turns out that the system wasn't repaired. In fact, they didn't really even attempt anything except to order ORIGINAL replacement parts from Sony. This was never an option because the system is obsolete which was the whole reason I took it to them in the first place: To repair or to replace with alternate parts. I even told them when taking out the contract that they can't get original parts for the system anymore, but they said that "they repair Sony Mgongo systems all the time".

So on the 25th of July, I sent them an email requesting cancellation as they misrepresented themselves and at that point, I wanted nothing to do with them anymore. The email was read by a "Bruce Rabie" according to the Read Receipt and subsequently ignored, so I blocked the debit order and their contact numbers. In October, they followed up with regards to payment via email since they noticed that their debit orders were being returned, and I rep**** with a detailed message saying that I cancelled the service and highlighting their misrepresentations. No response to that was received.

They have since kept sending me statements showing outstanding balances and now at the end / beginning of the year, I actually have time to take on this nonsense. I've tried sorting this out privately but emails to them largely get ignored and I refuse to talk on the phone because I have no paper trail then. So now we're doing this publicly and after that, I'll take this to the consumer ombudsman.

First off, I gave written notice for cancellation in the form of emails (valid under the CPA) which means that in the unlikely worst case scenario, I would be liable for the 10 remaining months of the 1 year contract, so you can forget about the R5000 on your statement. However, I would dispute even the 10 months since you misrepresented your services and the CPA allows early termination of whatever fixed term contracts you may have, by giving 20 business days written notice. I might have cancelled the debit order a bit early after my cancellation notice, so at most, I'll be willing to pay two more months of that contract in the spirit of fairness.

You've got my email address if you want to communicate to rectify my account, but if I get another statement from you, we'll escalate this to the next avenue.