1 reviews | Active since Jul 2012
Situation which needs Higher Management to be aware of
Amazing when you have a problem that you would like to discuss with higher management that the call centre staff refuse to put you through to either Bruce or Wesley Rabie. I left 3 messages for Bruce+ 1 for Wesley and eventually because call centre was clearly tired of me phoning them they advised me they will not put me through to either Bruce or Wesley+ neither would my messages be passed on. They told me I must deal with Local Management which I have done. I have tried sending an email to both Bruce & Wesley but I have no idea if my email reached them because neither of them have responded. I have been a loyal customer for about 18-20 years and I expect better service tha what I have received specially when I wish to address higher management about an issue. I can only hope by now posting on Hello Peter that either Bruce or Wesley will be in contact with me shortly.
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team