CZ
Caroline Z
1 reviews | Active since Jan 2020
15 Jan 2020, 14:08
Shocking service - DO NOT USE!!!!!!
Absolutely shocking service! Mastercare Durban has had our washing machine for 6 weeks. I have phoned them 15 times with them only returning my call twice. Every time I ask to speak to the manager they are unavailable. I have repeated asked for estimates of when we can expect it to be fixed but have yet to receive an answer. Please do not use them.
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Replies (2)
MasterCare South Africa's replyOfficial
15 Jan 2020, 18:31Hi Caroline
It disturbs us to hear about this unacceptable experience. We will look into this first thing in the morning and revert back to you.
Regards
Greg
It disturbs us to hear about this unacceptable experience. We will look into this first thing in the morning and revert back to you.
Regards
Greg
MasterCare South Africa's reply15 Jan 2020, 18:31
Official
Hi Caroline
It disturbs us to hear about this unacceptable experience. We will look into this first thing in the morning and revert back to you.
Regards
Greg
It disturbs us to hear about this unacceptable experience. We will look into this first thing in the morning and revert back to you.
Regards
Greg
MasterCare South Africa's replyOfficial
20 Jan 2020, 13:52I contacted the customer and advised her we will get back to her as soon as the part arrive customer happy with that arrangement
MasterCare South Africa's reply20 Jan 2020, 13:52
Official
I contacted the customer and advised her we will get back to her as soon as the part arrive customer happy with that arrangement