1 reviews | Active since Aug 2022
Shocking service and *****s!
What a mess!!! from day 1 i had problems dealing with this company.. I signed up as a member and they logged my repair order for pickup.. 4 days later my item has still not been collected and trying to get hold of the office in Cape Town is a nightmare.. Eventually i called the main office to cancel my newly signed policy, due to NOT getting any service from them and instructed them to cancel my debit order, for which I then received a confirmation via email. But I kept receiving emails that my item has been collected and has been repaired! What a load of bull!.. and for 2 moths they were still debiting my bank account !!! Be aware and check you account if you have cancelled your policy.. They will keep on taking money!
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania