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JB
JANINE B

1 reviews | Active since Oct 2018

13 Mar 2019, 15:52

SHOCKING SERVICE AND CUSTOMER CARE

Janine Brande

Good day, Needless to say the saga of my "replacement hob" still continues with no communication from anyone from Mastercare or Homezone for over a week. The response I got last week was that the hob was in Centurion and was being delivered to Durban. It must be on the slowest delivery truck because it still has not arrived!!!!!!!! I HAVE BEEN WAITING SINCE LAST YEAR FOR THIS ISSUE TO BE RESOLVED!!!!!

0
Replies (3)
MasterCare South Africa
MasterCare South Africa's reply14 Mar 2019, 09:30
Official
Hi Janine

I have had an update from Nishelle and believe she has been in contact with you yesterday. Are you satisfied with the plan?

Warm regards

Greg
JB
JANINE B's update14 Mar 2019, 09:37
Reviewer Update
Gooday Janine Thank you for mail, Apologies for the delay, please be advised Ashok received the unit Today and the unit will be delivered tomorrow or Friday. Regards Nishelle Good day, If you consider the above a satisfactory reply than, yes , but it is not what I would call a plan...... We still have no clarification as to when the Hob will be installed. As far as I am concerned it is rather a "I don't care attitude" I would have at least expected a phone call with a sincere apology and an explanation as to the the delay. Kind regards Janine Brande
JB
JANINE B's update14 Mar 2019, 10:38
Reviewer Update
I have had a phone call from Nishelle/Ashok and hopefully my HOB will be installed tomorrow!