Shocking service!

Good day. I have had a plan with you for many years. At some stage you unilaterally increased my policy by more than 200 percent. When I wanted to cancel I was told no give you a chance....I could expect better service better turnaround times etc.socafter paying this new premium for a year or two and not claiming,I logged a call on Monday for my Fridge. I got a call late this afternoon after 2 mails requesting updates, to say the technician will be there monday....a one week delay for a fridge which is essentia in a household with both children and a medically disabled family member.So where is this improved service that l was promised when you had the huge price increase.. I see absolutely NO improvement....in fact the service is SHOCKING!