SHOCKING SERVICE

After more than 30 years loyal service with Master/Earlybird and tolerating all the up and downs of your transitions between service providers etc…….. I feel I need to express my great disappointment in MASTERCARE loyalty to their customers. Not for the first time – I have experienced total lack of concern or effort in your handling of my service requests. However the handling of my last query was totally unacceptable and just “fobbed off” as “THE OVEN/HOB IS OBSOLETE “ and no attempt whatsoever was made to try and accommodate us by even trying to find a compatible part from another supplier. Notwithstanding the fact that the technicians who originally arrived to repair the fault on the stove cracked the stovetop and then denied doing it. In so doing, an attempt was made to place the blame for this on my husband -----TOTALLY UNACCEPTABLE!!! Now I have been told that these items have been removed from my contract without any attempt being made to repair the damage to the stove top or even try to assist me. The service provider from Home Zone has said that he is attempting to get another glass top an also try to match up the thermostat/fuse from my over when he gets the sample, but how long is this going to take and what sort of service is this for such a long standing client!!!!!!!!!!! Needless to say I will be cancelling my contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!