Shocking poor service from Mastercare centurion.

I took in my soundbar on 9/12/2024 for repairs. It took a month to diagnose the soundbar. After 3 months of hearing the same excuse that they waiting for spares. I contacted them last week and one of the agents advised the spares will magically be there on 3rd March 2025. Its a week later and nobody takes my calls when i call to find out about the repair and when i could potentially pick up the soundbar. I will be cancelling my 2 year subscription due to the poor service received. Management of this business need to be fired. The business is run poorly. Service is dismal. 3 months to get parts is pathetic. Not answering your phones or returning my calls on whatsapp system is also none functional or you are hiding from your customers as you still await parts. I regret bringing my device to you for repairs. I want my contract cancelled