CT
Charles T

1 reviews | Active since Mar 2021

12 Mar 2021, 09:43

Shocking NON service

There should be an option to select no stars. Their service is unfreeken believable. No help, they don't answer their phones, they have delayed responses on email, they keep makes promises, and are not even bothered with the fact that people say bad things about the company on social media, go figure. Management in Cape Town branch Mr. Clive) does not deserve his position, how many times does he think a person can believe his stories, sound like a government official. You and your company suck big time.

0
Replies (2)
MasterCare South Africa
MasterCare South Africa's reply12 Mar 2021, 10:19
Official
Good morning Mr du Toit
I acknowledge your complaint and would like to assist you in this matter.
I will be giving you a call during the course of today to advise the way forward.

Kind Regards
Natashja Coetzee 
Executive Customer Liaison
***

MasterCare South Africa
MasterCare South Africa's reply12 Mar 2021, 10:24
Official
Mr du Toit

Our Branch manager has contacted Mrs du Toit and advised her of the following:

Good day Natashja,I have called Mrs. Du Toit and explained the parts will be here on Thursday. The parts will be issued to tech and arrange fitting. Thanks and kind regards
Clive

I hope that you find the above i order
 Kind Regards
Natashja Coetzee 
Executive Customer Liaison