Shocking lack of service and accountability

<p>I am have endless issues with MASTERCARE. First it was my washing machine, it went in for repair over and over again and everytime it went in for repair, it came back with another and different issue. Eventutally they told me I had to pay for the spares. I asked them to prepare a timeline of the washing machine repair to see how many times they fiddled with it. Eventually I gave up and bought a new machine. Now its my stove, reported it in November to the repair person Isaac who brought back my washing machine and he said the had to "drill holes" for the knob. nothing happened. Sent mails, no response. Eventually I called a call in December. It is now the 23rd January and after numerous emails etc, I eventually get hold of Doreen who tells me she will only receive spares tomorrow. It is a comman Defy stove and the spares are the only a thermosat and and element. They dont answer emails or phone calls. I even copy in Senior managers like Hennie Kruger and B Rabie into my emails and they dont even bother to reply send an email or even call the client. This company does not know the first thing about customer service and care. Its shocking and scary. They really dont value their clients. I dont recommend Mastercare for anyone.</p> <p> </p>