SHAME ON YOU

<p>I am having difficulty in understanding the co-operation received from your organisation. I tried the call centre on 22.01.17 (3.42min - R2.78) and again on 03.03.17 (14.03 min - R8.28) without any success. An on line sevice was reported on +- 05.03.16 also prooved fruitless. My tv was returned after almost 1 month 30.03.17 unrepaired, which was not in its original condition. My e-mail to Nishelle on 06.04.17, no response. A call was received from Nishelle on 24.04.17 @15h34 enquiring if my tv which had the main board replaced, if its all working, when asked when this was done, she referred to a job card, she failed to forward same upon request. Being a customer care consultant, it defeats its purpose when you cannot satisfy a member. You undertook to call the nest day to check if the tv is working, you failed to do so. I also asked to be hooked to the CEO/Director, she failed to do so. my tv was in working order b4 it was fetched for repairs now its not even working. how do you explain for this</p>