Service sucks

I have been trying to join Mastercare for quite sometime. I've sent emails, there website does not give price plans or options to view their plans, when i called the call centre several times, i get referred to several people, when i eventually get to someone by the name of Queen Matjila she advises she is a supervisor and will forward me to price plans, when i received her email, no email was attached, i tried calling the contact centre which kept saying they busy when i called her direct line it kept ending, she probably wasnt logged into her phone, weird for a manager i think. If this is the service, i wont even bother joining you guys!