1 reviews | Active since Jun 2020
Refuse to cancel a Maintenance Contract
I write obo my son.
My son took out a Mastercare Contract whilst he had a job and worked and coyld afford it.
My son lost his job an informned Mastercare about a Year ago to cancel the contract he had with them.
They refused to cancel the contract.
I have made a call to Mastercare and spoken to Danielle on Thursday 26 February 2026 again and explained his situation to Danielle and she said she understand the situation and will give it urgently through to Patience to cancel.
After 26 February 2026 the same night an up to date the are STILL trying to take money off 2 times a day. In other words they are chasing up the costs for no funds and Mastercare are now forcing him due to this problem to close his bank account to stop them from trying to deduct anymore as they do not understand that he is unemployed and have no income.
They just ignore us !!!!!!
Thank you for reaching out and sharing your concerns. Please be assured that we are not ignoring your situation.
The necessary departments have been notified and will be in contact with the account holder directly to resolve this matter. We understand the urgency and are committed to addressing it as quickly as possible.
We appreciate your patience while we work with you to ensure the appropriate solution is implemented.
Best Regards
The MasterCare Service Team
Thank you for reaching out and sharing your concerns. Please be assured that we are not ignoring your situation.
The necessary departments have been notified and will be in contact with the account holder directly to resolve this matter. We understand the urgency and are committed to addressing it as quickly as possible.
We appreciate your patience while we work with you to ensure the appropriate solution is implemented.
Best Regards
The MasterCare Service Team