Reference CAR-36233-45 - Poor service - No feedback - Not interested in assisting customers

<p>Good afternoon</p> <p>Re: Reference number CAR-36233-45</p> <p> I would just like to bring it to your attention ONCE AGAIN that I have been waiting 16th March 2017 for my unit to be fixed</p> <p>On the 07th April 2017 I received a sms stating that the parts for the unit has been received.</p> <p> It is now the 19th April and I have not heard anything else NOR has the unit being fixed</p> <p> I have to say that this is the worst service that I have received from Mastercare AND I HAVE BEEN A LOYAL CUSTOMER FOR YEARS.</p> <p>Please advise when my unit will be fixed and do not apologise for this poor service</p> <p>Awaiting your favourable response</p> <p> Regards</p> <p>HP Fransch</p> <p> </p>