1 reviews | Active since Dec 2013
Poor Worksmanship - Twice
<p>My Home Theatre went down, wouldn't read DVD's, on 13 Sep. 2016. It was returned to HiFi Corp. on the 14th and sent to MasterCare for repair. MasterCare were quick to assess the unit and a they returned it to the store within 4-days. i collected the unit the following day only to find that it had exactly the same problem. A call to MasterCare and HiFi Corp. and MasterCare collected the unit from my home. This time the unit was away for 2-weeks and I got an SMS from MasterCare to say that parts had been ordered. Another 2-weeks and I was sent an SMS to say the parts had been received, the unit was returned to me 2-days later. Imagine my dissapointment when the unit still had the exact same problem!!!? Consumers beware...</p>
Hello Lynette
Goodday David
Thank you for drawing this to our attention, we will investigate and get back to you.
Kind Regards
Mastercare/Earlybird Services
Hello Lynette
Goodday David
Thank you for drawing this to our attention, we will investigate and get back to you.
Kind Regards
Mastercare/Earlybird Services
Good day David
I sincerely apologise for all the inconvenience, as per call please be assured that the technician has been assigned and the call will be attended to today.
Kind Regards
Mastercare/Earlybird Services
Good day David
I sincerely apologise for all the inconvenience, as per call please be assured that the technician has been assigned and the call will be attended to today.
Kind Regards
Mastercare/Earlybird Services
Good day David
Thank you for your patience, the unit is at LG as soon as the technician has determined the problem, i will be in touch with further progress updates.
Kind Regards
Mastercare/Earlybird Services
Good day David
Thank you for your patience, the unit is at LG as soon as the technician has determined the problem, i will be in touch with further progress updates.
Kind Regards
Mastercare/Earlybird Services
I must say, Mastercare have been outstanding in their support and attention in attempting to get this unit repaired, however, the fact is that the unit should have been properly assessed and repaired first time, HiFi Corp. should have been informed that the unit could not be repaired, so that they could in turn honour their warranty.
The unit has now been sent directly to LG for attention as it seems to have a problem that is not easily remedied and I have been without it for over a month now.
A thumbs up for Nichelle (Mastercare Support), who has phoned me almost daily with progress updates.
I must say, Mastercare have been outstanding in their support and attention in attempting to get this unit repaired, however, the fact is that the unit should have been properly assessed and repaired first time, HiFi Corp. should have been informed that the unit could not be repaired, so that they could in turn honour their warranty.
The unit has now been sent directly to LG for attention as it seems to have a problem that is not easily remedied and I have been without it for over a month now.
A thumbs up for Nichelle (Mastercare Support), who has phoned me almost daily with progress updates.
Good day David
Thank you for the Compliment, we assure that we value you as a very loyal customer as without you we will not be in Business.
Kind Regards
Mastercare/Earlybird Services
Good day David
Thank you for the Compliment, we assure that we value you as a very loyal customer as without you we will not be in Business.
Kind Regards
Mastercare/Earlybird Services
Good day David
Thank you for your patience, The unit is in progress at LG as soon as the technician has determined the problem, i will be in touch with further progress updates.
Kind Regards
Mastercare/Earlybird Services
Good day David
Thank you for your patience, The unit is in progress at LG as soon as the technician has determined the problem, i will be in touch with further progress updates.
Kind Regards
Mastercare/Earlybird Services
Good day David
As per our telephone conversation this morning,LG Have ordered the parts. I will be in touch with further progress updates.
Kind Regards
Mastercare/Earlybird Services
Good day David
As per our telephone conversation this morning,LG Have ordered the parts. I will be in touch with further progress updates.
Kind Regards
Mastercare/Earlybird Services
Good day David
As per our telephone conversation this morning, the unit is repaired and will be delivered tomorrow.
Kind Regards
Mastercare/Earlybird Services
Good day David
As per our telephone conversation this morning, the unit is repaired and will be delivered tomorrow.
Kind Regards
Mastercare/Earlybird Services
Just when one starts to appreciate the effort of Mastercare Customer support, they let you down again. Despite the efforts of Nichelle and the promise that the unit has been repaired and will be returned on Saturday, this did not happen. Not even a call to say they couldn't make it! Understand the unit has been in for repair 3-times and I have been waiting for over 2-months now. This is, quite simply, pathetic to say the least.
Just when one starts to appreciate the effort of Mastercare Customer support, they let you down again. Despite the efforts of Nichelle and the promise that the unit has been repaired and will be returned on Saturday, this did not happen. Not even a call to say they couldn't make it! Understand the unit has been in for repair 3-times and I have been waiting for over 2-months now. This is, quite simply, pathetic to say the least.