Poor technician and communication from Bloemfontein Branch

Poor technician at Bloemfontein branch - Godfrey - He phoned on the Wednesday on his way, asking if someone's home. Because there isn't someone home during the day, I made an appointment with him for 9:00 the next morning, because he didn't want to wait for 20 minutes so that my husband can go home for him to attend to the call. The next morning my husband called him 8:30 confirming the appointment and he said he's still at the office, but leaving now. My husband waited for him and after the second call to Godfrey, that he didn't answer, my husband left (10:00) to go back to work. At 10:10, Godfrey called and when my husband told him that he already left, he was irritating saying that the office will call him. It's the Monday (a week after logging the claim) and no one has called us back, updating us on the progress or the way forward.