Poor Service with no concern for the customer.

On 9/3/2015 I found that my Samsung Washing Machine was not working and i immediately sent an email to Pam Kesavan and to Candace Van Rooyen at Mastercare. I then got very sick and landed in Hospital for two weeks.I could not do any follow up with them and the turn around time is about 48 hours. On 20/3/2015 my wife followed up with Candace and Cookie and an appoint was made for before 12.00noon . She waited and then they tried to pull out of the appointment. My wife insisted the they come even if it was late . Eventually they turned up after 4pm. They advised that printed circut board was faulty and it needs to be replaced.From onday I have made more that 20 calls to Michelle, Cookie,Diane,Themi.Shaun who is the manager at Durban office. He does not return calls nor can they give me any time line when my machine is going to get fixed. This is not the first time that I have had problems in getting proper service from this office. I wanted to speak to the Managing Director Mr Wesley Rabie and was told by Mable to give her until 2pm today and she will come back with some answers.I do have a contract with Mastercare. I am hoping that Mr Wesley Rabie can investigate my querry and call