HF
Howell F
1 reviews | Active since Mar 2009
13 May 2022, 10:21
POOR SERVICE - NO RESPONSE FROM MANAGEMENT - SERVICE HAS GONE FROM BAD TO WORSE
Mastercare broke my dishwasher. Have sent emails to management but they are not responding to my concerns -Please address the following
-What is going to happen now with the unit? -Is was working fine before your technician changed the board -After that the unit is not working / can't be fixed -What happens to the funds available for the repairs? Why cant this be refunded to me as Mastercare broke my dishwasher and now cant fix it. -You are not even offering someone in return -It seems that Mastercare does not care about their customers appliances whether they can fix it or not -Bottom line is that Mastercare broke the unit (That was working fine) and is now not willing to compensate / replace etc
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
18 May 2022, 21:09Dear Howell Fransch,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
MasterCare South Africa's reply18 May 2022, 21:09
Official
Dear Howell Fransch,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Best Regards
Tania
HF
Howell F's updateReviewer Update
07 Dec 2022, 09:078 months down the line and I am still waiting for my unit t be repaired. I am on a Black package and have not even been given a loan unit. I have been with Mastercare for a long long time and truly this is the worst experience so far. Management is not concerned that their technicians broke the unit
HF
Howell F's update07 Dec 2022, 09:07
Reviewer Update
8 months down the line and I am still waiting for my unit t be repaired. I am on a Black package and have not even been given a loan unit. I have been with Mastercare for a long long time and truly this is the worst experience so far. Management is not concerned that their technicians broke the unit
HF
Howell F's updateReviewer Update
14 Feb 2023, 16:16People please be careful and think a 1000 times before you consider Mastercare. After dealing with Niren for almost a year enquiring about my dishwasher, Mastercare finally admitted and accepted responsibility for the damages done to my dishwasher. they offered a lousy amount as a refund but when the time came to pay up, they looking for excuses. All of a sudden my account was in arrears (Never mentioned before) and my units were fixed when calls were logged. As per their discretion they decided to credit my Mastercare account with the refund due because of the so called arrears
--Hello -- wake up --- Im still without a dishwasher which your technicians broke, you accepted responsibility and now refuse to pay me out but instead you want to deliver the broken machine after 10 months
-Pathetic, terrible service
--Hello -- wake up --- Im still without a dishwasher which your technicians broke, you accepted responsibility and now refuse to pay me out but instead you want to deliver the broken machine after 10 months
-Pathetic, terrible service
HF
Howell F's update14 Feb 2023, 16:16
Reviewer Update
People please be careful and think a 1000 times before you consider Mastercare. After dealing with Niren for almost a year enquiring about my dishwasher, Mastercare finally admitted and accepted responsibility for the damages done to my dishwasher. they offered a lousy amount as a refund but when the time came to pay up, they looking for excuses. All of a sudden my account was in arrears (Never mentioned before) and my units were fixed when calls were logged. As per their discretion they decided to credit my Mastercare account with the refund due because of the so called arrears
--Hello -- wake up --- Im still without a dishwasher which your technicians broke, you accepted responsibility and now refuse to pay me out but instead you want to deliver the broken machine after 10 months
-Pathetic, terrible service
--Hello -- wake up --- Im still without a dishwasher which your technicians broke, you accepted responsibility and now refuse to pay me out but instead you want to deliver the broken machine after 10 months
-Pathetic, terrible service