MI
Mel I
1 reviews | Active since Dec 2017
30 May 2025, 11:58
Poor service lack accountability
Damaged goods returned and now refuse to take accountability
They took 5 months and still tell us they in backlog Extremely poor service from admin to complaints department.
The sad thing is the lack of urgency and accountability. We understand the ts n cs.
Service is bad. Excuses upon Excuses and customer must follow up no processes in place. A total mess
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Replies (1)
MasterCare South Africa's replyOfficial
05 Jun 2025, 08:37Good day Mel,
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you’ve experienced. Your concerns have been escalated to the relevant departments for urgent resolution, and we fully acknowledge the delays you've highlighted.
Please expect a call from a member of our Customer Experience Team shortly — we would like the opportunity to discuss your complaint directly and work towards a resolution that reflects the service standards you rightly expect.
We appreciate your patience and the opportunity to make this right.
Best Regards
The MasterCare Service Team
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you’ve experienced. Your concerns have been escalated to the relevant departments for urgent resolution, and we fully acknowledge the delays you've highlighted.
Please expect a call from a member of our Customer Experience Team shortly — we would like the opportunity to discuss your complaint directly and work towards a resolution that reflects the service standards you rightly expect.
We appreciate your patience and the opportunity to make this right.
Best Regards
The MasterCare Service Team
MasterCare South Africa's reply05 Jun 2025, 08:37
Official
Good day Mel,
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you’ve experienced. Your concerns have been escalated to the relevant departments for urgent resolution, and we fully acknowledge the delays you've highlighted.
Please expect a call from a member of our Customer Experience Team shortly — we would like the opportunity to discuss your complaint directly and work towards a resolution that reflects the service standards you rightly expect.
We appreciate your patience and the opportunity to make this right.
Best Regards
The MasterCare Service Team
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you’ve experienced. Your concerns have been escalated to the relevant departments for urgent resolution, and we fully acknowledge the delays you've highlighted.
Please expect a call from a member of our Customer Experience Team shortly — we would like the opportunity to discuss your complaint directly and work towards a resolution that reflects the service standards you rightly expect.
We appreciate your patience and the opportunity to make this right.
Best Regards
The MasterCare Service Team