MN
Mahendra N
1 reviews | Active since Jan 2015
13 Apr 2023, 15:08
Poor service
Good day Sorry to take this route but its so hard to get professional help from master care. I am a member at mater care for over 15 years, when they were still Earlybird. To make a long painful story short, i logged another claim with mastercare, on 4 April 2023, REf 2****3, and to date there is no response just lies.
Please get a honest person to contact me
Regards
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
13 Apr 2023, 16:04Dear Mahendra Naidoo,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
MasterCare South Africa's reply13 Apr 2023, 16:04
Official
Dear Mahendra Naidoo,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
MN
Mahendra N's updateReviewer Update
14 Apr 2023, 07:19Thank you, look forward to hearing from management only, as your customer care staff, as completely lost the plot with service delivery.
Hopefully, you'll will contact me by today 14 April 2023
Hopefully, you'll will contact me by today 14 April 2023
MN
Mahendra N's update14 Apr 2023, 07:19
Reviewer Update
Thank you, look forward to hearing from management only, as your customer care staff, as completely lost the plot with service delivery.
Hopefully, you'll will contact me by today 14 April 2023
Hopefully, you'll will contact me by today 14 April 2023
MN
Mahendra N's updateReviewer Update
07 Aug 2023, 13:44Hi
Since no one from management bothered to contact me, just wanted to let you'll know that today the 7 August 2023, was hoping to hear from you'll on 14 April 2023. I finally got my unit back, 4 months later and it was not even delivered by you'll, it was thrown in a packet and sent back via courier.
MasterCare doesn't care
Since no one from management bothered to contact me, just wanted to let you'll know that today the 7 August 2023, was hoping to hear from you'll on 14 April 2023. I finally got my unit back, 4 months later and it was not even delivered by you'll, it was thrown in a packet and sent back via courier.
MasterCare doesn't care
MN
Mahendra N's update07 Aug 2023, 13:44
Reviewer Update
Hi
Since no one from management bothered to contact me, just wanted to let you'll know that today the 7 August 2023, was hoping to hear from you'll on 14 April 2023. I finally got my unit back, 4 months later and it was not even delivered by you'll, it was thrown in a packet and sent back via courier.
MasterCare doesn't care
Since no one from management bothered to contact me, just wanted to let you'll know that today the 7 August 2023, was hoping to hear from you'll on 14 April 2023. I finally got my unit back, 4 months later and it was not even delivered by you'll, it was thrown in a packet and sent back via courier.
MasterCare doesn't care