POOR SERVICE AND NO FEEDBACK

I have since logged a complaint on 24/03/2014 with reference no JO-DE-*** fro my Defy fridge which was damaged. Started following up on the complaint with Master Care on 27 March and was informed that they have not as yet received my documents from Joshua Doore. I called Joshua Doore Temba and the Sales Assistant Cathrine infromed me that the documents were forwarded to Master Care the same day that is 24/03/2015. On Friday 27 March i communicated with a guy called Quintin who forwarded my complaint to his *********** supervisor called Mitchell, she promised that my complain will be attended to on Monday 30/03/2015. <br> I called again Monday morning and was transferred to a lot of numbers( 9823, 9229 and 9816,9807) while trying to locate Mitchell to find out the status quo.THE TECHNICIAN SINCE CAME TO MY HOUSE TO CHECK THE FRIGDE on 31/03/2015, TILL TO DATE 13/04/2015 I am STILL WAITING FOR THEM.