WK
Wynanad K

1 reviews | Active since Mar 2017

21 Mar 2017, 20:05

Poor Service

<p>Complain was logged 3/1/17. Speed Queen washing machine needs to be repair. 2 Weeks after complain was logged Mastercare contacted me. List of emails ...</p> <p>7 Febr - Parts for Speed Queen has been ordered</p> <p>10 Febr - Parts for Speed Queen arrived</p> <p>27 Febr- Job has been logged</p> <p>27 Febr - Repair in progress</p> <p>27 Febr- Job has been logged for STOVE?</p> <p>10 March- Email was sent by me, they will attend asap</p> <p>13 March- Nishelle Milne phone after I have sent another email. Will attend asap and please feel free to complain to Hello Peter if you wish to do so.....</p> <p>15 March- Parts have been ordered</p> <p>15 March- Parts have arrived</p> <p>17 March- Repairs in progress</p> <p>17 March- Proof of delivery</p> <p>Speed Queen was collected and now they want to fix my stove... where is my Speed Queen?</p> <p>We phone numerious times, Nishelle Milne had a bad attitude when we enquire about the Speed Queen, although I was contacted to inform me that my stove will be fixed as soon as possible. Never complaint about a stove. I still do not have my washing machine, do not get answers when I will get that. </p> <p>Bad service as we logged a complaint 3/1/2017.</p> <p>We do not get answers from Master Care</p> <p> </p>

0
Replies (2)
MasterCare South Africa
MasterCare South Africa's reply22 Mar 2017, 13:13
Official

Goodday Sir

As per our telephone conversation, i sincerely apologise for the inconvenience please be advised that i will investigate and revert back to you.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply22 Mar 2017, 13:23
Official

Goodday Sir

The washing machine will be delivered tomorrow.

Kind Regards

Mastercare/Earlybird Services