Poor service

I bought a washing machine from Hi Fi Corp in 2012 with a 3 year warranty and extended warranty. When the machine broke i phoned in to Hi Fi Corp to report it. They booked a service with Mastercare (the repair agents) to create a jobcard and service the machine at my house within 3 - 7 working days. After a few days with no feedback, i phoned and was informed from Hi Fi Corp that Mastercare has still not responded. I then phoned Mastercare and was told they are not aware of this job! After sending them the mails that proves they had the info since the 5th of March, they were quick to book a job and collect my machine to speed up the process. 2 days later and i have phoned 9 t imes! 9 times and nobody picks up the phone and i have left messages for 2 days now to try and find out what the situation is and when i can expect my machine back.<br> Still now no feedback and nobody picks up the switchboard. Pathetic service! Rather avoid all dealings with them!