Poor Service

During the course of July 2018, I suffered a loss of some insured items, in terms of breakages. I subsequently submitted my claim telephonically to the MASTERCARE Call-Centre. All the relevant paperwork was processed and I was promised a technician at the soonest. The technician subsequently came and had a look at the appliances and that was it. I subsequently had to phone through an innumerate amount of times. What also urks me, is that no one ever gets back to you regarding the progress of your claim, as you have to call them and each time you speak to a different consultant telling you a different story. Basically you are just being sent from pillar to post when you call the Call Centre and at the end you are none the wiser. It is now two (2) months later and we are still waiting for the repairs on my items. I’m profoundly disappointed with this bad service, as it is not what I signed up for and contrary to what their policies promises. I need Senior Management to remedy this situation, as I feel that I have given MASTERCARE ample opportunity to rectify the matter. I feel that my patience had been stretched to the limits and I’m now forced to follow this route.