Poor Service

I am a customer of Master care ( Early Bird) for about 15 years and almost every time you log a claim there is problems. The latest being a claim I logged for my Defy tumble drier, The job was first logged on the 11 Sep 2017, and I still don't have a repaired tumble drier. This is the 3rd time since I first logged the fault that my unit was taken away for repairs. I was also accused of stuff that deeply offended me and I was promised feedback on this matter which I never got. When you call Master Care they always say they will get back to you, and they never. Being a loyal customer for so many years I expected to be treated with a bit of respect from Master Care. This being the 3rd time, the tumble drier is gone for almost 2 weeks, and during this 2 weeks I had to follow up with the repairs company, and they were polite enough to keep me in the loop, because communication or feedback from Master Care does not exist. If you don't call Mater Care they will never call you. I just want my Tumble Drier back and in working order.