1 reviews | Active since Apr 2022
Poor Poor Services, Once again
We have Logged a Warranty Repair with Hifi Where we purchased a Tv From. Master Contacted me on the Monday Stating they will collect on Monday after 2:00 in the afternoon..... No one collected. They contacted me on Wednesday for a Service Plan with Mastercare i then Informer the Lady im waiting for them to Collect my TV that needs to be repaired i was informed Doreen will Contact me to let me know regarding the Collection. No contact was made so i can arrange for someone to be home on Wednesday like i had to arrange for someone to be home on Monday. On Wednesday they collected the TV, my Husband required someone contact him on he repair of the Unit or the Faults, no contact was made. Friday two mails were send regarding the TV Repair no Replies, Saturday Morning we were contacted stating the TV will be delivered at 12 on Saturday, Staurday at 2;00 we contacted Mastercare as we had Plans of our own to attend to on Saturday..... Yet we were informed from the Manager Driver is on his way no indication of the Time.
SATURDAY AFTER 3:00 THEY DELIVERED THE TV!!!!!!!
REALLY POOR SERVICE AND THIS WAS NOT THE FIRST TIME!!!!
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Best regards,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Ruchelle
Best regards,