POOR MANAGEMENT

I have a policy for the repairs of my electrical appliances with Mastercare for many years. The last time I had about them was when I had booked my TV for repairs in a branch in East London, next to the Orient Beach. When I went to check for my TV, the branch was closed for good without any notification and also not getting my TV back. Today, I called the head office to check, what is happening with the clients that are in East London and I was told I must all the time call the Head Office, of which that is very poor service. I requested the list of the listed items on the contract and only to find out that 90% of those items were no longer there. When I needed to update the list I was told to open a new contract which is not acceptable to me. I said to them that I am cancelling immediately and I was told to give a notice of 30 days of which they failed to do that when the East London branch that has to service me was closed.