Poor Feedback and service
Dishwasher Repair Timeline
DateEvent8 December 2025Logged a service call. Technician inspected the dishwasher the following day and confirmed that the pump needed to be replaced.30 December 2025Follow‑up call. Informed that the dishwasher is too old for new parts. A used pump would be sent for refurbishment.27 January 2026Notified that the refurbished pump had arrived at the service center.29 January 2026Technician installed the refurbished pump, but it did not work. The original pump was removed to attempt refurbishment.4 February 2026Follow‑up call. Promised feedback and informed that a new pump was also being sourced.13 February 2026Follow‑up call. Promised a call back from the technician.16 February 2026Still waiting for the promised call back.
Thank you for sharing your feedback with us.
We would like to assure you that we are in direct communication with you regarding your appliance repair. In this case, the appliance motor was professionally restored by a certified electrical motor specialist to meet the original operational standards, using new internal components. This is a standard industry practice when the manufacturer’s replacement part is no longer available, and the restored motor carries the same warranty as a new part.
Our priority is always to provide safe, reliable, and warrantied solutions for our customers. We appreciate your understanding and kindly ask that any further concerns be directed to our Customer Relations Consultant via our official communication line, so we can assist you promptly and securely.
Thank you for raising this matter.
Kind Regards
The MasterCare Service Team
Thank you for sharing your feedback with us.
We would like to assure you that we are in direct communication with you regarding your appliance repair. In this case, the appliance motor was professionally restored by a certified electrical motor specialist to meet the original operational standards, using new internal components. This is a standard industry practice when the manufacturer’s replacement part is no longer available, and the restored motor carries the same warranty as a new part.
Our priority is always to provide safe, reliable, and warrantied solutions for our customers. We appreciate your understanding and kindly ask that any further concerns be directed to our Customer Relations Consultant via our official communication line, so we can assist you promptly and securely.
Thank you for raising this matter.
Kind Regards
The MasterCare Service Team