Please assist

Good Day

My name is Mahendra Naidoo, I am a contract customer of master care for over 20 years ( Early Bird), I am trying to log a claim, but was only told now that I am in arrears, a payment as always been made for over 20 years.

I emailed proof of payment off R 330, as I was telephonically advised to pay by Niren Dookhee from Finance department at Master Care.

I also have my last communication I got from Master Care were it shows. R 275 amount due.

I really need to sort this out as I lost all my food over the weekend, as the fridge stopped working Friday night

If my installment as changed please advise from when and new amount, as I never get any communication from Master care.

The main reason to use this type of communication, in pass experience i found that this is only way to get fast service, as i really need to log this claim today, in hope the technician can can out this week.

Regards

Mahendra Naidoo