Pathetic Service Once Again

A call was logged on the 14/12/17 with regards to my stove ( Oven ) not working ,a technician called on Monday 18/12 to advise the selector switch needed replacing and he would order the part ,it is now the 20/12 (72) hours later and no repair has been affected .

I was told that your turn around time is 24 hours ,i received a phone call from cookie after i sent an email to head office to Nishelle ,she informed me that the part hasn't arrived yet ,i asked her where do you order your parts from ,she rep**** Durban ,i said you must be kidding ,it takes three days to come within Durban , i told her that your service is as always is **** and ridiculous i asked to speak to the manager ,without hesitation she rep**** hes not available, she then said i can give you his email address ,i then told her to have him call me ,this was 1 1/2 hours ago ,still waiting for his call ,

I have been a loyal member for about 15/20 years , **** service as always .