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ameera S
1 reviews | Active since May 2011
15 Mar 2025, 08:55
Pathetic service, no customer care exists
I have been a mastercare customer for almost 3 decades but now it is time to move. The service over the past two years has drastically dropped. I've had numerous issues but the latest is just the end of the road. I have been waiting for them to get a belt for my tumbledryer for almost a month. I have called 8 times for an update and they promise to call back and not once have they done so. I have lodged a complaint and still no feedback.
With all the rain we have had it's so frustrating to not have the use of my tumbledryer. This service has become a joke. your call centre staff is arrogant. Absolutely pathetic service.
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MasterCare South Africa's replyOfficial
25 Mar 2025, 12:59Good day Mrs. Sarfundin,
We sincerely apologize for the delays and frustration you experienced during this process. We completely understand how inconvenient it must have been, especially given the recent weather.
While we’re glad to hear that your tumble dryer has now been repaired, we regret that our communication did not meet your expectations. Your feedback is extremely valuable to us, and we will be addressing these concerns internally to improve our service.
If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kin d regards,
MasterCare Service Team
We sincerely apologize for the delays and frustration you experienced during this process. We completely understand how inconvenient it must have been, especially given the recent weather.
While we’re glad to hear that your tumble dryer has now been repaired, we regret that our communication did not meet your expectations. Your feedback is extremely valuable to us, and we will be addressing these concerns internally to improve our service.
If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kin d regards,
MasterCare Service Team
MasterCare South Africa's reply25 Mar 2025, 12:59
Official
Good day Mrs. Sarfundin,
We sincerely apologize for the delays and frustration you experienced during this process. We completely understand how inconvenient it must have been, especially given the recent weather.
While we’re glad to hear that your tumble dryer has now been repaired, we regret that our communication did not meet your expectations. Your feedback is extremely valuable to us, and we will be addressing these concerns internally to improve our service.
If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kin d regards,
MasterCare Service Team
We sincerely apologize for the delays and frustration you experienced during this process. We completely understand how inconvenient it must have been, especially given the recent weather.
While we’re glad to hear that your tumble dryer has now been repaired, we regret that our communication did not meet your expectations. Your feedback is extremely valuable to us, and we will be addressing these concerns internally to improve our service.
If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kin d regards,
MasterCare Service Team