Pathetic service from MasterCare

I have been a mastercare customer since 1995 and only use the service occasionally. In this particular instance I requested a repair on my washing machine in late October 2022. The washing machine was picked up by MasterCare after a week or so and then no response other than an sms on the 9th November to indicate that parts were ordered. I phoned continually over the next 2-3 weeks only to be given the same story - parts were on order. I then phoned in a day or so later and requested a loan unit until my unit could be returned. It took another week or so for the loan unit to arrive. It wasn't working either. It took another two weeks to get them to come and collect the loan unit -which they did, returning my own unit at the same time. My unit still wasn't working but they closed off the job order. I called again to complain (this is mid-December now) and was told they would reopen the job order. A technician finally arrived on 27th December to come and inspect the unit. He told me the PC Board had to be replaced and I have now established that they cannot get parts until the new year and there are no loan units available. Overall, this has been a shambolic, pathetic, sorry excuse for a service and if there was a suitable alternative out there, I would definitely switch to one immediately. Think carefully about taking out a MasterCare Repair Contract. You may well regret it going forward