PATHETIC SERVICE FROM MASTERCARE

I emailed my fault to Hifi Corp in November 2019 relating to a fridge I purchased. Mastercare got into contact with me and sent out a technician. a few weeks went by and there was no feedback. after several calls another technician was sent out and no feedback again. this cat and mouse game went on about 5 or 6 times. Seven months later nothing has been done and I still received no feedback/response from Mastercare. I'm beginning to think their insurance is a ****. are we paying an insurance on our appliances to have a technician visit us? their service is downright pathetic!!!!!!