AA
Andrew A
1 reviews | Active since Feb 2023
23 Feb 2023, 10:15
Pathetic Service, Call Centre is a JOKE!
Pathetic service, they religiously debit your account monthly and are the first to call if the debit order is rejected. I first tried calling for nearly 2 weeks in January, their phones went to voicemail with recording that your caller number3 then 2 then caller number 1, then 'sorry, we cannot take this call please send an e-mail to log a service request'. Eventually get hold of them on 07 February to log the job, technician comes out 10 February, to date 23 February still waiting for a response as to what they have discovered is wrong with dishwasher. Call the national call centre number, they say they cant get hold of the Durban branch to find out what the delay is.
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Replies (1)
MasterCare South Africa's replyOfficial
23 Feb 2023, 10:27Dear Andrew A
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply23 Feb 2023, 10:27
Official
Dear Andrew A
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania