Pathetic Service

Good day I would like to place on record my utmost disgust and disappointment with the service I have received with Mastercare. Firstly, the delay in collecting my TV was pathetic…after numerous calls it was eventually picked up. As per their report, the back light was obsolete and it could not be repaired. After receiving this correspondence I sent the TV to another repair shop and the back light spares were sourced and the TV repaired. To me it seems like either their technician knows nothing or they were not prepared to do this repair as the other repairer had no problem repairing this TV. I am paying a monthly maintenance fee for years for the TV and they report that it is not repairable? They have not held up their end of the contract by charging me a maintenance fee for something that they did not fix.

I paid from my own pocket to get the TV repaired whereas this could have been repaired under the contract agreement that I pay for.

I sent a mail to the relevant people yesterday but have not as yet received any correspondence or a call.