PATHETIC SERVICE

OUR LG 37\ LED TV WAS BOOKED IN A MONTH AGO BY MASTERCARE (EARLYBIRD} WHOM WE HAVE A CONTRACT FOR MANY YEARS FOR VARIOUS OTHER APPLIANCES AND ELECTRONICS BY THE DURBAN BRANCH CREW.TV WAS TAKEN AWAY AND GIVEN TO A TECHNICIAN BY THE NAME OF MANNI.HE WAS REF TO US BY THE SO CALLED RECEPTIONIS WHOM I WIL SUGGEST TO ANY BUSINESS MAN TO EMPLOY CAUSE BOY IS SHE SHARP WITH THE PHONE.SHE HAS CALLER ID SO WHEN SHE SEE'S YOUR NO SHE IGNORES IT AND WHEN YOU CALL FROM ANOTHER SHE ANSWERS QUKLY.TO ME SHE HAS A MASTERS DEG IN LYING AND SO IS THE MANAGER SHAUN STEVENSON WHO I THINK IS ON A MONTH VACATION BUT PASSES HIS MSGSTHRU<br> THE LADY TO CONVEY TO CLIENTS...ANYWAYS TV WAS TAKEN IN TECH OPENED IT UP AND SAID TO US THAT PART IS NOT AVAILABLE THUS IT CANNOT BE REPAIRED A 5 YR OLD TV.HE TOLD US THE FAULT SO MY WIFE CALLED LG IN PINETOWN AND THEY SID TO US THAT IT CAN BE REPAIRED SO WIFE CALLS BACK AND TELL RECEPTIONIST AND TECHNICIAN THAT IT CAN BE REPAIRED SO THUS MESSAGE NEEDED TO BE CONVEYED TO SHAUN .THEY DISCUSSED IT AND CAME TO A SOLUTION AFTER 3 WEEKS THAT THEY WIL B SENDING IT THRU TO LG .ALL THIS AFTER ABT 40 PHONECALLS..NOW MY TV IS LYING AT LG AND MASTERCARE HASNT MADE PAYMENT AS YET "